Job Description
Join Austin's fastest-growing tech startup as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to provide exceptional support to our diverse client base. Enjoy competitive weekly pay, comprehensive training, and a vibrant team environment. No prior experience required – we'll equip you with all the tools needed to succeed. This role offers clear growth paths into account management, technical support, or team leadership positions.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM system
- Collaborate with cross-functional teams to address complex customer needs
- Document interactions and maintain accurate customer records
- Meet weekly performance metrics for response times and resolution rates
- Participate in daily team meetings and continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong written and verbal communication skills
- Proficient with Microsoft Office and basic computer systems
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our North Austin facility
- Must be available for flexible scheduling including weekends