Job Description
Join Urban Hub Solutions, a dynamic New Orleans-based service provider, and kickstart your career with weekly pay! We're seeking motivated Entry-Level Customer Service Specialists to deliver exceptional experiences to our clients. This full-time role offers rapid growth opportunities, comprehensive training, and the unique benefit of weekly paychecks to support your financial stability. Our collaborative team environment values fresh perspectives and provides clear pathways for advancement into sales, support leadership, and operations roles.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Document interactions accurately in customer profiles for continuity
- Collaborate with support teams to resolve complex issues efficiently
- Meet daily performance metrics including call quality and resolution rates
- Identify upsell opportunities through attentive customer engagement
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required (college coursework a plus)
- 0-2 years of customer service or call center experience
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and ability to learn new software quickly
- Ability to work flexible shifts including weekends and holidays
- Positive attitude and resilience in handling customer escalations
- Valid US work authorization and reliable transportation
- Pass background check and drug screening