Job Description
Join Coastal Connect Solutions as an Entry-Level Customer Service Specialist and start earning weekly pay in vibrant Virginia Beach! No prior experience required – we provide comprehensive training to launch your career in customer support. Enjoy competitive hourly wages, flexible scheduling options, and a supportive team environment. Located just steps from the ocean, this role offers stability and growth opportunities within a thriving tech services company. Apply today to begin your professional journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and service issues while maintaining customer satisfaction metrics
- Update customer accounts and document interactions in CRM systems
- Collaborate with technical teams to escalate complex service problems
- Participate in weekly training sessions to enhance product knowledge
- Meet daily performance targets for call volume and resolution time
- Contribute to team initiatives for improving customer experience
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear phone etiquette
- Basic computer proficiency and typing ability (35+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Passion for helping others and building customer relationships
- Reliable transportation to our Virginia Beach office