Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! No prior experience required – we provide comprehensive paid training to launch your career. This weekend-only role offers flexible Saturday/Sunday shifts in Chicago's vibrant downtown, perfect for students or career-changers seeking growth. Enjoy competitive pay, full benefits eligibility, and a supportive environment where your success is our priority.
Our 4-week paid training program covers industry-leading customer service techniques, conflict resolution, and CRM systems. Upon completion, you'll handle inbound/outbound calls, resolve client inquiries, and contribute to our 95% customer satisfaction rate. With advancement opportunities to senior roles within 12 months, this is your gateway to a sustainable career in customer experience.
Responsibilities
- Process customer inquiries via phone, email, and chat during weekend shifts
- Resolve billing, product, and service issues using CRM tools
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex issues
- Meet weekly performance metrics (CSAT, resolution time)
- Participate in ongoing skill development sessions
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent (students welcome)
- Strong communication skills and empathy
- Ability to work independently and in team settings
- Basic computer literacy and typing proficiency
- Weekend availability (Saturday/Sunday, 8am-8pm)
- Passion for helping others and continuous learning