Job Description
No experience needed! Urgent hiring for motivated individuals in Washington DC.
Join our dynamic team as an Entry-Level Customer Service Specialist at Capital City Solutions. We provide comprehensive training and career advancement opportunities for passionate newcomers to the workforce. Enjoy competitive pay, comprehensive benefits, and a supportive environment in the heart of DC.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process transactions and resolve service issues efficiently
- Document customer interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and regulatory requirements
- Continuously improve product knowledge through training modules
- Support departmental goals with a positive attitude
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication skills and customer-focused mindset
- Basic computer proficiency and ability to learn new software
- Reliable transportation to downtown DC location
- Ability to work flexible shifts including weekends
- Positive attitude and eagerness to learn
- Passion for helping others and problem-solving
- Must be able to pass background check