Job Description
Join our dynamic team at Portland Community Solutions and kickstart your career in customer service! We're urgently hiring motivated individuals with no prior experience for our entry-level Customer Service Specialist role. As a cornerstone of our organization, you'll provide exceptional support to clients while gaining valuable professional skills in a supportive environment. No experience required – we provide comprehensive training and career growth opportunities. Perfect for recent graduates or career changers looking to enter the workforce. Apply today to secure your spot!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine issues and escalate complex cases to senior team members
- Maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Continuously improve product knowledge through ongoing training modules
- Contribute to team goals by meeting key performance metrics
Qualifications
- High school diploma or equivalent (recent graduates welcome)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new software
- Punctual and reliable with strong work ethic
- Positive attitude and ability to thrive in a fast-paced environment
- Valid authorization to work in the United States