Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in Jacksonville! We're urgently hiring motivated individuals to deliver exceptional customer experiences. This role offers rapid career growth, comprehensive training, and a collaborative work environment. Perfect for recent graduates or career changers seeking to launch their professional journey.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM system
- Collaborate with team members to escalate complex cases efficiently
- Document interactions accurately in customer service databases
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or call center experience
- Strong verbal communication and active listening skills
- Basic proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Problem-solving mindset with attention to detail
- Valid U.S. work authorization
- Passion for helping others and continuous learning