Job Description
Join Big Easy Solutions' award-winning team as an Entry-Level Customer Service Specialist! We're urgently hiring passionate individuals to deliver exceptional support to our growing client base. No experience required – we provide comprehensive training and career growth opportunities. Perfect for recent graduates or career changers seeking to build foundational skills in a dynamic, inclusive environment. Enjoy competitive benefits, flexible scheduling, and the chance to make an immediate impact in New Orleans' thriving business landscape.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using our knowledge base and CRM tools
- Document all interactions accurately in our customer relationship management system
- Collaborate with technical teams to escalate complex issues efficiently
- Meet performance metrics including first-contact resolution and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- Customer-focused mindset with empathy and patience
- Ability to work flexible hours including weekends if needed