Job Description
Launch your career with industry-leading training at Growth Solutions Group! We're seeking motivated Entry-Level Customer Service Specialists in Jacksonville, FL. No prior experience required – we provide comprehensive paid training to develop your skills in client communication, problem-solving, and CRM systems. Join our supportive team in a dynamic environment where your growth is our priority. Enjoy competitive benefits, career advancement opportunities, and a culture that celebrates success.
Responsibilities
- Delve into our 6-week paid training program covering customer service best practices, software systems, and industry knowledge
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer issues efficiently using established protocols
- Document interactions accurately in CRM databases
- Collaborate with senior team members to refine service techniques
- Meet performance metrics for response times and resolution rates
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent required
- Open to career changers and recent graduates
- Strong verbal communication skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and eagerness to develop professionally
- Ability to work in a team-oriented environment
- Reliable transportation to our Jacksonville headquarters
- Passion for helping others and continuous learning