Job Description
Launch your career with GrowthTech Solutions, a leading tech services provider in Houston! We're seeking motivated Entry-Level Customer Service Specialists to join our dynamic team. No experience necessary – we provide comprehensive paid training to develop your skills in client communication, technical troubleshooting, and sales support. Enjoy a collaborative environment, competitive benefits, and clear growth paths into senior roles. If you're passionate about helping others and eager to grow in the tech industry, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Master company products/services through structured training modules
- Resolve technical issues using troubleshooting protocols and knowledge base resources
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with technical teams to resolve complex customer concerns
- Identify upsell opportunities and contribute to revenue goals
- Participate in weekly coaching sessions to refine skills
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written and verbal communication skills
- Basic computer proficiency with willingness to learn new software
- Customer-focused mindset with problem-solving aptitude
- Ability to work flexible hours including evenings/weekends as needed
- Valid US work authorization
- No prior experience required – training provided
- Passion for continuous learning and self-improvement