Job Description
Launch your career with Boston's fastest-growing customer service provider! We're seeking motivated individuals with no prior experience to join our comprehensive training program. Our 8-week paid training will equip you with industry-leading skills in communication, conflict resolution, and CRM software. Enjoy competitive benefits, career advancement opportunities, and a supportive team environment. Join us in delivering exceptional service while building a professional foundation for lifelong growth.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing skill development workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Ability to learn new technologies quickly
- Customer-focused mindset and problem-solving aptitude
- Flexibility to work rotating shifts
- Valid work authorization in the US
- No prior experience required