Job Description
Launch your career in Detroit with zero experience required! Detroit Growth Partners is seeking motivated individuals for our paid training program to become Customer Service Specialists. No prior experience or degree needed – we provide everything you need to succeed. Join our mission to revitalize Detroit's workforce while earning competitive wages and gaining valuable skills. Our comprehensive 8-week training covers industry best practices, communication techniques, and client management systems. Upon completion, you'll transition into a permanent role with growth opportunities into leadership positions. Enjoy a supportive team environment, flexible scheduling options, and benefits including health insurance and retirement plans. Apply today to start your journey toward financial stability and professional growth!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve client issues using CRM systems and established protocols
- Document interactions and maintain accurate case records
- Collaborate with team members to resolve complex customer concerns
- Meet performance metrics including response times and satisfaction scores
- Participate in ongoing training to enhance service skills
- Identify process improvement opportunities and suggest solutions
Qualifications
- High school diploma or equivalent (GED accepted)
- Zero prior experience required – open to career changers
- Strong communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Valid Michigan driver's license (if field visits required)
- Pass background check and drug screening