Job Description
Launch your career with Nexus Growth Partners! We're seeking motivated individuals for our immediate-hire Customer Service Specialist role in Indianapolis. No experience required – we provide comprehensive paid training and a clear path to growth. Join our dynamic team in a supportive environment where your success is our priority.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Process orders and resolve client inquiries with empathy
- Utilize CRM systems to track interactions and maintain records
- Collaborate with cross-functional teams to improve service quality
- Complete mandatory training modules within specified timeframe
- Meet performance metrics for customer satisfaction and resolution rates
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving abilities
- Basic computer literacy and typing skills
- Willingness to learn new technologies and processes
- Positive attitude and commitment to customer excellence
- Ability to work flexible shifts including weekends
- Pass background check and drug screen