Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! No experience is required – we provide comprehensive paid training to launch your career. This is your opportunity to start tomorrow with full benefits, growth opportunities, and a supportive team environment. Perfect for recent graduates or career changers seeking stability and advancement.
At CareerStart DC, we invest in people. Our 4-week paid training program covers communication skills, conflict resolution, and industry-specific tools. After training, you'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our 98% customer satisfaction rate. We offer flexible scheduling options including day, evening, and weekend shifts.
Why choose us?
- Guanteed interview post-training
- Tuition reimbursement for certifications
- Clear career path to leadership roles
- Health/dental/vision benefits starting Day 1
- Paid time off and company matching 401(k)
Responsibilities
- Handle 50+ customer interactions daily via phone/email/chat
- Document cases in CRM system with 99% accuracy
- Resolve issues within first contact (target: 85% FCR)
- Upsell products/services based on customer needs
- Participate in weekly coaching sessions and skill-building workshops
- Maintain 95% schedule adherence and punctuality
- Collaborate with cross-functional teams on complex cases
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Ability to pass background check and drug screen
- Basic computer literacy (typing 30+ WPM)
- Strong verbal communication skills
- Customer-first mindset with empathy
- Reliable transportation to downtown DC location
- Flexible availability (including weekends if needed)
- Willingness to commit to 6-month tenure