Job Description
Join our dynamic team in Jacksonville, FL as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience required. Our comprehensive 4-week paid training program will equip you with industry-leading skills in client communication, problem-solving, and CRM software. Enjoy a supportive environment with career advancement opportunities, competitive benefits, and a collaborative culture focused on your growth. Apply today to start your journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with team members to improve service processes
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Basic computer proficiency (Windows, MS Office)
- Ability to multitask in fast-paced environments
- Positive attitude and willingness to learn
- Reliable transportation to our downtown Jacksonville office
- Passion for helping others and solving problems