Job Description
Launch your healthcare career with Global Health Solutions! We're seeking passionate Entry Level Customer Service Specialists to join our dynamic team. No experience required – we provide comprehensive paid training to set you up for success. This full-time role features weekend shifts (Sat/Sun) with competitive pay and growth opportunities. Enjoy modern benefits including health insurance, 401(k) matching, and tuition reimbursement. Work in our downtown Seattle hub where innovation meets compassion.
Our onboarding program covers HIPAA compliance, patient communication protocols, and EHR systems. You'll become a vital resource for patients navigating healthcare services while developing transferable skills in problem-solving and digital tools. Join us in making healthcare accessible and human-centered!
Responsibilities
- Handle patient inquiries via phone, email, and secure messaging channels
- Schedule appointments and verify insurance eligibility
- Update electronic health records with precision and confidentiality
- Coordinate with clinical teams to resolve patient concerns
- Document interactions in compliance with healthcare regulations
- Participate in weekend coverage rotations (8 AM - 6 PM)
- Complete ongoing training modules to maintain compliance
Qualifications
- High school diploma or equivalent (degree preferred)
- No prior experience required – training provided
- Strong verbal communication and empathy skills
- Ability to navigate multiple software systems
- Weekend availability mandatory (Saturday/Sunday)
- Basic typing proficiency (30+ WPM)
- Commitment to patient confidentiality and ethics
- Positive attitude and team-oriented mindset