Job Description
Start your career tomorrow with ProConnect Solutions! We're seeking motivated entry-level professionals for our Customer Service Specialist role in Charlotte, NC. No experience necessary – we provide comprehensive paid training to ensure your success. Join our dynamic team and build foundational skills in communication, problem-solving, and client relations while advancing your career in a supportive environment.
Why Choose Us?
- Full paid training program (4 weeks)
- Clear career advancement path
- Comprehensive benefits package
- Modern downtown Charlotte location
- Competitive hourly wage + performance bonuses
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Process transactions and resolve service issues
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for quality and efficiency
- Continuously improve product knowledge through training
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills (written & verbal)
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Positive attitude and willingness to learn
- Valid North Carolina driver's license (for occasional off-site duties)