Job Description
Launch your career with Chicago's fastest-growing BPO firm! We're hiring passionate individuals for our entry-level customer service program with comprehensive paid training. No experience required – we'll teach you everything you need to succeed in a dynamic, supportive environment. Join our diverse team and gain valuable skills while providing exceptional service to Fortune 500 clients.
What We Offer:
- 4-week paid training program ($20/hour during training)
- Clear career advancement path to team lead/specialist roles
- Comprehensive health benefits (Day 1 eligibility)
- Modern downtown Chicago office with transit access
- Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Collaborate with team members to resolve complex cases
- Meet quality and productivity metrics during and after training
- Participate in ongoing skill development workshops
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications (MS Office)
- Ability to work in a fast-paced environment
- Willingness to learn new technologies and processes
- Positive attitude and team-oriented mindset
- No prior experience required – training provided