Job Description
Launch your career with industry-leading training! Phoenix Growth Solutions is seeking motivated individuals for our entry-level Customer Service Specialist program. No prior experience required – we provide comprehensive paid training to equip you with essential skills in client communication, problem-solving, and CRM systems. Join our collaborative team in downtown Phoenix and grow your career while serving diverse clients across the healthcare and tech sectors.
Responsibilities
- Delocate exceptional customer support via phone, email, and live chat
- Master company products and services through structured training modules
- Document interactions and resolve issues using Salesforce CRM
- Collaborate with senior team members to refine service techniques
- Meet performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer literacy with willingness to learn new software
- Ability to work flexible hours including occasional weekends
- Positive attitude and commitment to continuous learning
- U.S. work authorization and ability to pass background check