Job Description
Join Georgia Innovations Group and kickstart your career tomorrow! We're seeking motivated Entry-Level Customer Service Specialists to join our dynamic team in Atlanta. This immediate hire position offers comprehensive training and a supportive environment for career growth. Help us deliver exceptional customer experiences while building valuable professional skills. No experience required – just your enthusiasm and eagerness to learn!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system
- Document interactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Reliable transportation to our Atlanta office
- Availability for flexible shifts including weekends