Job Description
Join our dynamic team at Innovate Raleigh Solutions and launch your career in customer service! We're seeking motivated individuals with no prior experience to join our award-winning support team. Enjoy competitive pay, comprehensive paid training, and opportunities for growth in one of America's fastest-growing tech hubs.
As a Customer Service Specialist, you'll be the face of our company, delivering exceptional experiences to clients across the US and UK. Our culture values collaboration, innovation, and work-life balance. We offer flexible scheduling, wellness programs, and a modern downtown workspace with complimentary parking.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using our proprietary CRM system
- Document interactions accurately in our customer database for quality assurance
- Collaborate with technical teams to escalate complex issues when needed
- Meet daily performance metrics while maintaining service excellence standards
- Participate in ongoing training to enhance product knowledge and soft skills
- Support cross-functional projects to improve customer experience workflows
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office Suite and comfortable learning new software
- Ability to work flexible hours including evenings and weekends as needed
- Positive attitude with a passion for helping others
- Valid work authorization for the United States
- Must pass background check and drug screening