Job Description
Launch your career with Atlanta's fastest-growing customer service provider! We're seeking motivated individuals with no prior experience for our comprehensive paid training program. Join a supportive team where your growth is our priority.
As an Entry-Level Customer Service Specialist, you'll receive industry-leading training in communication, problem-solving, and CRM systems. Our 4-week paid training program ensures you gain real-world skills while earning competitive wages. Enjoy a collaborative environment with clear pathways to advancement into leadership or specialist roles.
Why Choose Us?
- 4-week paid training program ($18/hour during training)
- Full-time benefits including health insurance, PTO, and 401k
- Tuition reimbursement for professional certifications
- Quarterly performance bonuses
- Modern downtown Atlanta workspace with transit access
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries using proprietary CRM systems
- Document interactions and maintain accurate case files
- Collaborate with team members to improve service quality
- Meet performance metrics for resolution time and satisfaction
- Participate in ongoing skills development workshops
- Identify opportunities for process improvements
Qualifications
- No experience required - comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Basic computer literacy and typing proficiency
- Ability to work flexible shifts including weekends
- Positive attitude and eagerness to learn new systems
- Reliable transportation to downtown Atlanta location