Job Description
Join our award-winning team in Charlotte, NC as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience – comprehensive paid training provided. Launch your career in a supportive environment with competitive benefits and growth opportunities. Immediate start available!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues using internal systems
- Document interactions accurately in CRM databases
- Collaborate with senior team members for complex cases
- Meet performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Basic computer proficiency (MS Office, internet navigation)
- Strong problem-solving abilities
- Positive attitude and eagerness to learn
- Ability to work 40 hours/week (flexible scheduling available)
- No experience necessary – training provided!