Job Description
Launch your career with industry-leading paid training! Coastal Solutions Group is urgently hiring Entry-Level Customer Service Specialists in Virginia Beach, VA. No experience required – we invest in your success with comprehensive onboarding and skill development. Join our award-winning team and enjoy competitive pay, benefits, and growth opportunities in a dynamic coastal community.
This role offers immediate start dates, mentorship from industry professionals, and a clear path to advancement. If you're motivated, customer-focused, and ready to build a stable career, apply today!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and troubleshoot issues efficiently using CRM tools
- Process orders, returns, and account updates with precision
- Collaborate with cross-functional teams to enhance customer experiences
- Meet performance metrics for resolution time and satisfaction scores
- Participate in ongoing training to master products and processes
- Document interactions accurately in company systems
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Basic computer proficiency and typing ability (30+ WPM)
- Positive attitude and willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Reliable attendance and punctuality
- Pass background check and drug screen