Job Description
We're urgently hiring motivated individuals for our paid training program in Albuquerque, NM! Launch your career in customer service with zero experience required. Our comprehensive 4-week paid training program equips you with essential skills to succeed in a dynamic support environment.
Why Join Us?
- Full paid training ($15/hour during training)
- Clear career advancement path to senior roles
- Comprehensive benefits package (health/dental/vision)
- Modern downtown Albuquerque workspace
- Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone/email/chat
- Resolve billing and service issues using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with technical teams for complex escalations
- Meet monthly KPIs (CSAT, FCR, handle time)
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary (training provided)
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Must pass background check and drug screening