Job Description
Launch your career in New York City with zero experience required! Apex Solutions Group is seeking motivated individuals for our paid training program to become Customer Service Specialists. We provide comprehensive hands-on training, mentorship, and career advancement opportunities. Join our dynamic team in a fast-paced environment where your growth is our priority.
What We Offer:
- 4-week paid training program ($18/hour)
- Full-time position upon completion
- Comprehensive benefits package
- Clear career progression path
- Modern downtown Manhattan office
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics for call resolution and customer satisfaction
- Participate in ongoing training and development
- Uphold company standards for professionalism and compliance
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to learn new technologies quickly
- Positive attitude and willingness to grow
- Reliable attendance and punctuality
- Basic computer proficiency
- Must be authorized to work in the US