Job Description
Launch your career with GrowthPath Solutions! We're seeking motivated individuals for our Entry-Level Customer Service Specialist role in Louisville, KY. No prior experience needed – we provide comprehensive paid training to equip you with essential skills. Join our supportive team where your growth is our priority.
What You'll Gain:
- 4-week paid training program covering communication, CRM systems, and conflict resolution
- Clear career advancement path to senior roles
- Comprehensive benefits package (health/dental/vision)
- 401(k) with company match
- Flexible scheduling options
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve service issues using company protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and resolution
- Participate in ongoing skill development sessions
- Maintain positive brand representation in all interactions
Qualifications
- No experience required – open to recent graduates and career changers
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency with willingness to learn new software
- Ability to work in a fast-paced environment
- Reliable transportation to our downtown Louisville office
- Positive attitude and problem-solving mindset