Job Description
Are you ready to jumpstart your career in the heart of NYC? NYC Career Launchers Inc. is urgently hiring motivated Entry Level Customer Service Specialists with absolutely no experience required! We provide comprehensive paid training to transform you into a customer service pro.
Join our award-winning team in Manhattan's vibrant Flatiron District and gain hands-on experience in client relations, communication, and problem-solving. This is your golden ticket to enter the workforce with full benefits, growth opportunities, and a supportive team environment.
What You'll Gain:
- Full benefits package including health insurance and 401(k)
- 3 weeks paid vacation + 10 paid holidays
- Tuition reimbursement program
- Clear career advancement path within 12 months
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies
- Document interactions in CRM system with 100% accuracy
- Collaborate with support teams to resolve complex issues
- Maintain customer satisfaction scores above 95%
- Participate in weekly product knowledge workshops
- Adhere to company compliance and security protocols
Qualifications
- No prior experience necessary - we train from scratch!
- High school diploma or GED equivalent
- Native-level English communication skills
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and eagerness to learn
- Ability to work flexible shifts (including weekends)
- Valid US work authorization required