Job Description
Launch your career with Detroit's fastest-growing startup! We're seeking passionate individuals for our entry-level customer service team – no experience required. As a Customer Service Specialist, you'll be the face of our brand, delivering exceptional experiences to our growing client base. We provide comprehensive training, career advancement opportunities, and a supportive team environment. If you're a motivated team player with strong communication skills, this is your chance to grow with us!
What We Offer:
- Comprehensive 4-week paid training program
- Clear career path to team leadership roles
- Health/dental/vision benefits after 60 days
- Flexible schedule options
- Modern downtown Detroit workspace
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and service issues efficiently
- Document interactions in CRM system with precision
- Collaborate with technical teams for complex escalations
- Identify opportunities for process improvements
- Maintain 95% customer satisfaction score
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, email)
- Ability to work flexible shifts (including weekends)
- Positive attitude and willingness to learn
- Valid US work authorization
- No prior experience necessary – training provided!