Job Description
Launch your career with Louisville's fastest-growing customer service team! We're hiring motivated individuals with no prior experience for our full-time entry-level positions. Enjoy comprehensive training, flexible scheduling, and rapid advancement opportunities in a supportive environment. Join us to develop valuable skills while making a real impact on our clients' experiences.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for call quality and resolution times
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication skills and positive attitude
- Ability to learn new technologies quickly
- Reliable transportation to our downtown Louisville office
- Basic computer proficiency with typing skills
- Passion for helping others and problem-solving
- Availability for evening/weekend shifts as needed