Job Description
Launch your career with Horizon Solutions Group, a leading customer experience innovator in Ohio! We're seeking motivated Entry-Level Customer Service Specialists to join our dynamic team. No prior experience required—just your enthusiasm and dedication to helping others. Our comprehensive training program will equip you with essential skills to thrive in a fast-paced environment. Enjoy competitive pay, full benefits, and growth opportunities within our expanding organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and maintain accurate customer records in our CRM system
- Collaborate with team members to resolve complex customer issues
- Meet daily performance metrics including call quality and resolution times
- Identify opportunities to improve customer experience processes
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects during peak business periods
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications and willingness to learn new software
- Positive attitude with a passion for customer service excellence
- Ability to work flexible shifts including evenings and weekends
- Valid Ohio driver's license (for occasional off-site meetings)
- Must pass background check and pre-employment screening