Job Description
Ready to launch your career? Horizon Solutions Group is seeking motivated individuals with no prior experience for our full-time Customer Service Specialist positions in Jacksonville, FL. We provide comprehensive paid training and a supportive environment to help you thrive. Join our award-winning team and grow while making a real impact on our clients' success.
Why Join Us?
- Full benefits package including health insurance and 401(k)
- Paid on-the-job training and career development programs
- Collaborative team environment with advancement opportunities
- Competitive salary and performance-based bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve service issues efficiently using our CRM platform
- Document interactions accurately in customer databases
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - training provided
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- Problem-solving mindset with attention to detail