Job Description
Start Your Career Today! No Experience Required!
We're urgently hiring Entry Level Customer Service Specialists for our Oakland headquarters. If you're motivated, customer-focused, and ready to grow your career without prior experience, this is your opportunity! We provide comprehensive training and a supportive environment to help you succeed.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Full benefits package (medical/dental/vision) after 60 days
- Clear career advancement path
- Modern downtown Oakland workspace
- Flexible scheduling options
Virginia Applicants: We're also hiring in Richmond! Apply for our Virginia positions separately if you're based there.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex cases
- Meet performance metrics for call handling and satisfaction
- Participate in ongoing product knowledge training
- Uphold company standards for service quality
Qualifications
- High school diploma or equivalent (GED)
- No experience required – open to all backgrounds
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Positive attitude and adaptability
- Reliable attendance and punctuality
- Ability to work in a team environment