Job Description
Join our dynamic team at CityScape Solutions as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience for immediate openings in Jacksonville, FL. This is your golden ticket to launch a rewarding career in customer service with comprehensive training provided. Enjoy competitive pay, flexible scheduling options, and a supportive work environment designed for growth.
As a key member of our client success team, you'll be the friendly voice connecting customers with solutions. We value attitude over experience and seek candidates with a passion for helping others. If you're ready to start your professional journey with a company that invests in its people, apply today!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat support
- Resolve customer inquiries and concerns efficiently with empathy
- Process transactions and update customer account information
- Collaborate with team members to address complex issues
- Document all interactions accurately in our CRM system
- Continuously improve knowledge of products and services
- Meet daily performance metrics while maintaining quality standards
- Participate in ongoing training and development programs
Qualifications
- No prior experience required - we provide full training
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new systems
- Positive attitude and willingness to help others
- Ability to work in a fast-paced environment
- Reliable transportation to our Jacksonville office
- Openness to flexible scheduling including weekends