Job Description
Ready to launch your career in Albuquerque? Southwest Support Solutions is seeking enthusiastic Entry Level Customer Service Specialists to join our growing team. No prior experience required – we provide comprehensive training! As a vital member of our customer success team, you'll deliver exceptional service while gaining valuable professional skills in a supportive environment.
Why Join Us?
- Full-time position with benefits (health insurance, paid time off)
- Paid 4-week paid training program
- Clear career advancement path
- Collaborative team culture in downtown Albuquerque
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Document customer interactions accurately in our database
- Collaborate with support teams to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – entry-level candidates welcome
- Strong communication skills (written and verbal)
- Basic computer proficiency (typing, internet navigation)
- Positive attitude and willingness to learn new systems
- Ability to work in a fast-paced team environment
- Reliable transportation to our downtown Albuquerque location
- Fluent in English (bilingual Spanish a plus)