Job Description
Immediate Hire Opportunity for Baltimore Residents! Join our dynamic team as an Entry-Level Customer Service Specialist. No experience required – we provide comprehensive training to launch your career. Enjoy competitive pay, flexible scheduling, and growth opportunities in a supportive environment. Perfect for recent graduates or career changers seeking stability and professional development.
Why Join Us?
- Competitive hourly wage + performance bonuses
- Comprehensive paid training program
- Health benefits after 60 days
- Clear career advancement path
- Modern downtown Baltimore workspace
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders and resolve billing issues
- Update customer records in CRM systems
- Collaborate with team members to resolve escalations
- Meet daily performance metrics (calls, quality)
- Participate in weekly training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- No prior experience required
- Strong communication skills (written & verbal)
- Basic computer proficiency (typing, MS Office)
- Ability to work in fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Baltimore
- Must pass background check