Job Description
Join our award-winning team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse client base. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment in the heart of Virginia Beach. If you're passionate about helping others and ready to launch your career, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and process orders accurately using our CRM system
- Document all interactions in our customer database for quality assurance
- Collaborate with team members to resolve complex customer concerns
- Participate in ongoing training sessions to enhance product knowledge
- Meet daily performance metrics including response times and satisfaction scores
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong communication skills and active listening abilities
- Proficient with basic computer applications and technology
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Must be authorized to work in the United States