Job Description
Launch your career with Global Solutions Group! We're seeking motivated individuals with no prior experience for our entry-level Customer Service Specialist role in London. Enjoy comprehensive training, a supportive team environment, and clear growth pathways. Perfect for graduates or career changers ready to develop professional skills in a dynamic setting. Join us and become the voice of our brand!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with accuracy
- Collaborate with team members to ensure seamless service delivery
- Adhere to company protocols and service standards
- Participate in ongoing training programs
- Identify opportunities for process improvements
Qualifications
- No experience required – full training provided
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Positive attitude and willingness to learn
- Basic computer literacy
- High school diploma or equivalent
- Ability to work in a team-oriented environment