Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. Enjoy comprehensive paid training, flexible scheduling, and career advancement opportunities. At Ohio Solutions Group, we invest in our people and provide a supportive environment for professional growth. If you're passionate about helping others and eager to start your career, this is your chance!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns using our step-by-step training protocols
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Meet daily performance metrics while maintaining high customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to a positive team culture through collaboration
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our Columbus office
- Must pass background check and drug screening