Job Description
Join our dynamic team at UrbanTech Solutions as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience to deliver exceptional client experiences. As a leader in Boston's tech scene, we provide comprehensive paid training, flexible schedules, and growth opportunities. If you're passionate about helping others and eager to launch your career, apply today!
What We Offer:
- Full-time position with competitive pay ($18-$22/hour)
- 4 weeks of paid hands-on training
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical and billing issues with clear communication
- Document interactions accurately in CRM systems
- Collaborate with support team to improve service quality
- Meet daily performance metrics (e.g., response time, resolution rate)
- Participate in weekly training sessions to enhance skills
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Proficient with basic computer applications
- Strong problem-solving abilities
- Ability to work flexible hours (including weekends)
- Positive attitude and customer-first mindset
- Must pass background check