Job Description
Join our dynamic team as an Entry Level Customer Service Specialist in Louisville, KY! We're hiring immediately for motivated individuals eager to launch their careers. No prior experience required – we provide comprehensive training and a supportive environment. Enjoy competitive pay, benefits, and opportunities for growth in a thriving tech hub. Apply now and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using our proprietary support system
- Document interactions accurately in our CRM database
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing skills
- Strong communication and problem-solving abilities
- Ability to work in a fast-paced environment
- Customer service mindset with patience and empathy
- Reliable transportation to our downtown office
- Must be available for immediate start (within 1 week)