Job Description
Immediate Opening for Entry-Level Professionals! Join our award-winning team at Pinnacle Solutions Group as a Customer Service Specialist in Jacksonville, NC. We're seeking motivated individuals ready to launch their careers in a dynamic, growth-oriented environment. No experience required – we provide comprehensive training!
What We Offer:
- Competitive salary + performance bonuses
- Full benefits package (health/dental/vision)
- Tuition reimbursement program
- Clear career advancement paths
- Modern downtown office with flexible scheduling
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and maintain accurate client records
- Collaborate with cross-functional teams to resolve issues
- Meet/exceed customer satisfaction metrics
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Proficiency with Microsoft Office Suite
- Positive attitude and team player mentality
- Valid NC driver's license (if applicable to role)