Job Description
Join our dynamic team in San Antonio as an Entry-Level Customer Service Specialist! We're seeking motivated individuals ready to start immediately in a supportive environment. Enjoy competitive pay, comprehensive training, and opportunities for growth. Perfect for recent graduates or career changers seeking stability and advancement.
What We Offer:
- Competitive hourly wage + performance bonuses
- Full benefits package (medical/dental/vision)
- Paid training and career development programs
- Modern downtown workspace with flexible scheduling
- 401(k) with company match
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve issues using CRM software and knowledge base
- Process orders and maintain accurate customer records
- Collaborate with support teams to resolve complex cases
- Document interactions and provide feedback for process improvements
- Meet/exceed performance metrics for response time and satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Basic data entry and typing skills (40+ WPM)
- Positive attitude and team player mentality
- Must pass background check and drug screening