Job Description
Join our dynamic team at Oakland Community Services as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to provide exceptional support to our diverse clientele. This immediate hire opportunity offers on-the-job training and career growth potential. If you're passionate about helping others and thrive in a fast-paced environment, we encourage you to apply today.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate client records in our CRM system
- Collaborate with team members to resolve complex customer issues efficiently
- Assist with administrative tasks including scheduling and documentation
- Contribute to continuous improvement of customer service protocols
Qualifications
- High school diploma or equivalent (entry-level experience accepted)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with Microsoft Office Suite
- Positive attitude and willingness to learn new systems
- Valid work authorization and reliable transportation