Job Description
Launch your career with Coastal Solutions Group! We're seeking enthusiastic Entry-Level Customer Service Specialists for immediate hire in Virginia Beach. No experience required – we provide comprehensive training to develop your skills in client communication, issue resolution, and CRM systems. Join our supportive team where your growth is prioritized, and enjoy competitive benefits including health insurance and paid time off.
This role offers direct exposure to Fortune 500 clients and a clear path to advancement into senior positions. If you're a motivated communicator with a passion for helping others, apply today to start your professional journey immediately!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in Salesforce CRM while maintaining data integrity
- Collaborate with technical teams to resolve complex client issues
- Meet daily performance metrics including response time and resolution targets
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives for enhanced customer satisfaction
- Support marketing campaigns through targeted customer outreach
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal and written communication skills
- Ability to thrive in fast-paced, team-oriented environments
- Proficient in Microsoft Office Suite and quick adoption of new software
- Strong problem-solving mindset with attention to detail
- Flexibility to work occasional evenings/weekends during peak seasons
- Positive attitude and commitment to continuous learning
- US work authorization and local residency in Virginia Beach area