Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to provide exceptional support to our growing client base. No prior experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement in a supportive environment. Perfect for recent graduates or career changers looking to start immediately in Portland's thriving tech sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using our proprietary CRM system
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues effectively
- Meet daily performance metrics including response times and resolution rates
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to type 30+ WPM with accuracy
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our downtown Portland office
- Availability to work weekdays with some weekend flexibility