Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. This is your opportunity to launch your career in a supportive environment with comprehensive training provided. Immediate openings available for those ready to grow with us.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues and escalate complex cases when needed
- Update customer records in our CRM system accurately
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and willingness to learn
- Reliable transportation to our downtown Cleveland office
- Ability to work flexible hours including weekends if needed