Job Description
Join our dynamic team at Nexus Solutions Inc. as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to launch their careers in San Jose's thriving tech hub. Enjoy immediate start, comprehensive training, and growth opportunities within a supportive environment. Perfect for recent graduates or career changers ready to excel in customer-facing roles.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet daily performance and satisfaction metrics
- Participate in ongoing training programs
Qualifications
- No prior experience required
- High school diploma or equivalent
- Basic computer proficiency
- Strong verbal communication skills
- Ability to work flexible shifts
- Positive attitude and eagerness to learn
- Valid California ID for onboarding