Job Description
Join our dynamic team at Innovate Solutions Group as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional customer experiences in a fast-paced environment. No prior experience required—comprehensive training provided. This is your opportunity to launch your career in Louisville's thriving service sector with immediate start dates available. Enjoy competitive pay, growth opportunities, and a supportive workplace culture.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues using our proprietary CRM system
- Process orders, returns, and account modifications accurately
- Collaborate with cross-functional teams to resolve complex customer needs
- Maintain detailed customer interaction records
- Meet daily performance metrics for response times and resolution rates
- Identify opportunities to improve customer satisfaction processes
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office and basic computer navigation
- Ability to work flexible shifts including weekends
- Customer service mindset with patience and adaptability
- Must pass background check and drug screening
- Authorized to work in the United States