Job Description
Join our dynamic team in Long Beach and launch your career immediately! Coastal Business Solutions is seeking motivated Entry-Level Customer Service Specialists to deliver exceptional client experiences. This full-time role offers hands-on training in communication, problem-solving, and CRM systems – perfect for recent graduates or career changers. Enjoy competitive pay, benefits eligibility, and a supportive environment where your growth matters.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues using company protocols
- Document interactions accurately in Salesforce and other CRM systems
- Collaborate with support teams to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or administrative experience
- Proficiency with Microsoft Office Suite and Google Workspace
- Strong verbal and written communication skills
- Ability to multitask in fast-paced environments
- Basic data entry skills with 30+ WPM
- Positive attitude and willingness to learn new technologies